Website Data Privacy Notice

Introduction

At Seventy Seven Company Limited we take your privacy seriously and will only use your personal information to administer your account, and to provide products and services you have requested from us. We will never sell your data on to third parties. Under the General Data Protection Regulations, which is law from May 2018, we are required to inform you as to the lawful basis under which we process your personal data.

This Privacy Policy describes how we will use your personal information and how you can exercise your rights with respect to your personal information.

On every occasion we update our Privacy Policy, we will post the updated version on our Website so that you can be informed what personal information we collect, how we use it and under what circumstances we disclose it with other parties.

Within this Privacy Policy, reference to we, us or our implies the legal entity of Seventy Seven Company Limited which is the body which processes your personal information and interacts with you.

References to you implies the person whose personal information we collect, use and process. This includes anyone who visits our websites, contacts us in relation with the purchase of a vehicles and/or goods or services we provide, or otherwise interacts with us (e.g. contact enquiry form).

When you visit our website we will use cookies on your browser. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. We may track your interactions with Seventy Seven Company Limited via e-mail and text activity and record phone calls for quality and training purposes. For further information please visit www.aboutcookies.org or www.allaboutcookies.org.

References to our website implies any website owned and operated by or on behalf of

Seventy Seven Company Limited.

Your personal information will be processed in accordance with the Data Protection Act 1998 up to the 24th May 2018 and going forward, the EU General Data Protection Regulations (collectively referenced as the Data Protection Legislation) and other applicable law and regulation.

Who are Seventy Seven Company Limited?

Seventy Seven Company Limited is a family run business that is totally committed to giving you excellent service and customer care, as well as great value for money. With 25 years’ experience in sales, servicing and repair of Cars, Caravans and Motorhomes.

Data Controller

For the purposes of Data Protection Legislation, Seventy Seven Company Limited is the data controller of your personal information that we collect, and process as explained within this Privacy Policy.

Information we may collect

Information we may collect about you includes your name, date of birth, address, contact details (including email and phone numbers), vehicle details, purchase history and data collected as part of any finance application or payment. This information is referred to as personal information.

Several different methods by which we may collect your personal information include:

Information collected through forms completed both in our dealerships and on our Website.
A copy of your driving licence when you test drive one of our vehicles or use our courtesy vehicles.
When you enquire or purchase goods/services we collect personal information to respond to your enquiry and process your purchase.
Information of transactions you have processed with us including services and purchases of vehicles and other goods.
CCTV footage of yourself on our premises.
Information contained in and records of communication between us including emails, text messages, letters and recorded phone calls.
Records of your visits to our Website, including, but not limited to, traffic data, location data, IP address and the resources that you access.
Your marketing preferences.
We also gather information to enable third parties to carry our credit reference checks on you (if you are purchasing a vehicle on finance) and we will have and process information about the result of those checks to complete your purchase.
We will collect information relevant to the insurance products that we sell that are provided by third parties.
If documents are handed over with a part exchange or a vehicle brought into stock from elsewhere we will keep these documents with the vehicle to help evidence the history of the vehicle. This is a legitimate interest not only for us and any new owner but for the wider market in regard to fraud prevention and safety.

If you provide us with another person’s personal information, you must ensure beforehand that you have their agreement to do so and that they are aware of the ways in which we use personal information as set out within the Privacy Policy.

Processing personal information

We use your personal information in relation to our business activities. In particular, we may use your personal information in the following ways:

To respond to your query regarding the possible purchase of goods or services.
To carry out our obligations arising from any contract between you and us including the purchase of vehicles and provision of services, and to respond to query from you regarding those such contract.
To manage and administer the relationship between you and us.
To obtain feedback from you regarding us.
To provide you with reminders regarding your vehicle including, for example, when your vehicle is due to have a service or MOT undertaken.
To provide you with information about vehicles, services, promotions and offers that may be of interest to you.

Our lawful basis for processing personal data

At Seventy Seven Company Limited we may lawfully process your personal data under one of three options:

Art. 6 (1) (a) Consent: In circumstances where you have provided us with a freely given, informed and specific choice to allow Seventy Seven Company Limited to process your data, consent will be the lawful basis under which we process your data.
Art. 6 (1) (b) Contract: If you have entered or are in the process of entering into a contract with Seventy Seven Company Limited , your personal data may be processed if it is necessary for performance of the contract or is in order to take steps at your request prior to entering into a contract.
Art. 6 (1) (f) Legitimate interest: If you have completed or negotiated a sale with

Seventy Seven Company Limited , you may have your personal data processed for the purposes of the legitimate interests pursued by Seventy Seven Company Limited or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data.

o To balance your fundamental rights and freedoms with Seventy Seven Company Limited commercial interests, you will be informed that you may receive marketing communications for similar products and services at the point of enquiry or purchase and will be given the ability to opt-out of further processing at any subsequent point in the relationship by visiting www.smcmotorhomes.co.uk/opt-out. You may also call Seventy Seven Company Limited or contact our Data Protection Officer who will complete the on line opt-out for you.

Sharing personal data

We may disclose your personal information to third parties in connection with our business activities, including in the following circumstances:

To third parties that provide services to us such as marketing activities.
To external organisations for the purposes of detecting and preventing fraud and criminal activities.
To third party finance companies for the purposes of them providing you with finance. These organisations may carry out credit checks and may disclose your data to credit reference agencies for that purpose.
To third party providers of insurance products if you take up the option of purchasing one of those products.
We may pass your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply the terms of any agreements we have with or otherwise concerning you or to protect our rights, property or safety or those of our customers, employees or other third parties.
We may pass your personal information to the relevant franchise manufacturer partner relating to your vehicle. They may contact you directly regarding your vehicles and to obtain feedback and/or to provide offers.
We may contact you as advised by our suppliers (a full listing can be found via the link at the foot of this notice) to ensure the ongoing safety and care of your vehicle and any policies are maintained, and the replacement of your vehicle and car care related products.

We will register your vehicle keeper details and will cross check your data with DVLA to ensure accurate and timely communications can be made.

Your rights

Under the Data Protection Legislation, you have several rights available to you in respect of your personal information. These are the rights to:

Request copies of your data.
Rectification of your data.
Erasure of your data.
Object to us or restrict the processing of your data.
Where our systems allow, give electronic access to copies of your data in a digital format.

Except as required by law, we will not use or disclose your personal information for any purpose for which you have not given us your consent or have requested to no longer be communicated to on a legitimate interest basis. If you object or ask to restrict the processing of your data, you agree that despite this we may continue to use the personal information previously provided to us to the extent that we are contractually obligated to do so and to the extent necessary to enforce any contractual obligations you may have, for example a finance agreement.

To exercise any of these rights you can contact our Data Protection Officer whose contact details are provided at the bottom of this page.

Data storage

We retain your personal information for seven years from the point of purchasing a vehicle from us, or two years from the point of last communication. We take steps to ensure any business we work with has security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored securely. The security of your data is paramount.

Seventy Seven Company Limited reserves the right to update or amend this data privacy notice in line with customer feedback or updates in legislation and it will be published at www.smcmotorhomes.co.uk.

A full listing of our manufacturers and nominated suppliers, who we may share information with, together with the various sources (e.g. service plan and vehicle health check data) can be found following this link www.smcmotorhomes.co.uk/suppliers.

Data Protection Officer

Address: Northern Road, Newark, Nottinghamshire,NG24 2ET. DPO@smcnewark.co.uk

If we are unable to resolve any issues you raise within 30 days you have the right to complain to the Information Commissioners Office @ https://ico.org.uk/concerns

Cancellation under the Distance Selling Regulations

Ordinarily we do not run an organised distance selling scheme.

However, due to the coronavirus outbreak we need to support our valued customers by conducting reservations of vehicles online and or in certain cases, if absolutely necessary, delivering your vehicle to your home.

If you have ordered and or taken delivery of your vehicle without visiting our showroom and you are not buying the car in the course of your trade or business, the following cancellation clause applies to you:

You have 14 days to get to know your new vehicle and to make sure it suits you and make a short test drive (nominal mileage, maximum 50 miles). If you change your mind about owning the motorhome just let us know in writing by post to: SMC Motorhomes, Northern Road, Newark, Notts, NG242ET or in email tosales@smcsales.co.uk and to reach us by 6pm on the 14th day following delivery and arrange an appointment to bring the vehicle back to SMC at your cost and to arrange a refund, once we have appraised the vehicle.
We cannot accept a return of the vehicle if it has been damaged, modified or altered from the condition it was delivered in.
An excess mileage charge of £1 per mile for any mileage over 50 miles in those 14 days will apply. If you do change your mind you cannot use the car once you have notified us - but you must still tax and insure the vehicle until it is collected.

This cancellation (change of mind) clause does not affect any separate rights given to you in The Consumer Rights Act 2015 or the Sale of Goods Act 1979 (as amended).

Commission Disclosure

Initial Disclosure Document

Financial Conduct Authority (FCA)

The Financial Conduct Authority (FCA) expects any intermediary to disclose to the customer that a commission may be payable by the owner or creditor to the intermediary, and, if the customer asks prior to signing the agreement, the amount of that commission.

We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products. We are not an independent financial advisor and we act as agent for this introduction. We may advise you on the products, subject to your personal circumstances, though you are not obliged to take our advice or recommendation. We do not charge you a fee for our services. Whichever lender we introduce you to we will typically receive a commission from them (either a fixed fee or fixed percentage of the amount you borrow). For your reassurance, all of the lenders we work with could pay commission at different rates, but the commission we receive does not influence the interest rate you will pay. Our aim is to secure finance for you at the lowest rate you are eligible for from our panel of lenders. If you ask us what the amount of commission is, we will tell you in good time before the finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only. Guarantees may be required.

Motorhome Exhibitions and Shows

As part of our annual Sales and Marketing programme SMC Motorhomes will attend/participate in the Motorhome and Caravan Exhibition held at the NEC Birmingham in February and October as well as the Motorhome Show Events hosted by Warner Group held at various showgrounds throughout the UK. At these events we will have either/ both a SMC stand or we will have clearly identified SMC sales staff representing SMC on a Manufacturer stand.